Privacy Policy
Privacy Policy
Who we are:
Tekwurld is a IT training and certification company based in Washington DC. We provide Online Services, instructor-led online classes, and self-paced online classes.
Why we collect your data: We collect personal data that relates directly to your relationship with our business:
– Basic communication data, including email address, phone, first and last name, company name.
– IT certification history, including previous classes you have, classes you are interested in taking.
– Using our Sales and Marketing tools, we gather a limited amount of background data which can include: your IP address, social media handles, visits to our websites and some other publicly available data.
– We collect a limited amount of data through ads on Facebook and potentially other social channels (email and name)
– Other data: From time to time we may collect data related to your personal likes and preferences that seems disconnected from our core business. For instance, we may ask for your favorite
Marketing:
– To let you know when relevant courses are scheduled that will enhance your career.
– To help us target email campaigns more accurately and reduce how many emails we send you.
– Provide you with educational content such as white papers and webinars – Keep you up to date with the latest news from Tekwurld.
Sales:
– To process your purchases accurately and securely.
– Protect you and our business from fraudulent actions.
– Enable us to communicate instructions with you before taking a class.
– Enable us to contact you quickly in case of changes in a class (e.g., severe weather closures).
– To follow up with you after a class to gauge how we did and how we can improve our services.
Where we store collected data:
The majority of data we collect is stored in well-established, trusted, proprietary services such as Salesforce, HubSpot and Sage. A small quantity of paper-based information is stored securely on site. All credit card information is stored securely.
How long we store your data:
It is in our interest as well as yours to keep our records clean and up to date. As far as data collected from clients who do not purchase, we review our data yearly and delete records of people who have clearly not engaged with our emails or website in over a year. This is an on-going process. Sales data is kept indefinitely to maintain our records for business purposes.
How we use your personal data:
We use personal data to better serve our clients and improve the services we provide. We use the data to better target your needs and limit the amount of email and advertising you see.
**We DO NOT sell or share your personal data with third party sites or organizations other than required by law.
How the data is secured:
Day to day personal data is collected, stored and secured through Hubspot and Salesforce, using their password protection and encryption. Credit card and purchase data is held and secured.
Opt-in Communication:
By clicking submit on our forms, you verify that you are opting-in to receiving information from Tekwurld about training classes and other IT training events such as webinars. You may receive phone calls and/or emails about this topic from us. Calls may be monitored or recorded for training purposes. After receiving an email, you have the option to opt-out of emails (see the bottom of any email for relevant links). All requests for opt-outs are honored (this may take a day or two to clear our systems).
